Return & Refund Policy

We at sarveda.in want our customers to have a hassle free Online shopping experience. Our comprehensive return policy is as follows:

If you have received a damaged shipment, or defective product, then Sarveda.in would replace the products at no extra cost.

It is mandatory to record opening / unboxing video of the parcel from beginning till end(without any cut or pause) within 48 hours from delivery.
If your request qualifies our policies then we will make arrangements to collect parcel within 72 hrs after getting your video/ return request to collect the same.
Products should be returned in their original packaging.
Products/Items must NOT BE used. Shipping / Courier and handling charges are non refundable (Applicable for all order).
Products must be returned along with all accessories and other items in the original packaging.
Products damaged while being used do not qualify for a refund or replacement.
In case we are unable to replace the damaged / defective product, we will refund your money within 3-4 days on receipt of returned parcel.

Minor color or design variations. Such variations are a part of handcrafting and beyond control of our craftsmen.
Return can be done only if you receive in fully damaged condition or the product is completely different than what you have ordered.

The customer needs to email us at sarvedashop@gmail.com within 48 hours of delivery to register about the replacement and the reason for the same. The replacement process would be completed within 15 working days.
Please do not accept delivery of any item where outer packaging is damaged or tampered with in any manner.

All refunds would be processed to the customer’s credit card / debit card / net banking / Cheque / cash accounts (as per channel the customer had made the payment) within a maximum of 15 working days from the date we receive the product(s) in our Warehouse.
In case you make payment through DD, refund will be by Cheque only. Cheques will be sent only to billing address of the customer.
Refunds will only be processed, on Receipt of Product(s) from you.